At gojackpot, we believe that gaming should always be an enjoyable and controlled activity. This page outlines the tools, guidelines, and support resources available to help every Filipino player stay in control of their gaming habits.
gojackpot is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players. We take our responsibility seriously and have put in place a range of measures to help you stay in control at all times.
Access to the gojackpot platform is strictly limited to individuals who are 21 years of age or older, in line with Philippine gaming regulations. We verify the age and identity of every player during the registration process to ensure compliance with this requirement. If we have reason to believe that a registered account belongs to a minor, we will suspend that account immediately and conduct a full review. Parents and guardians are encouraged to use parental control tools on shared devices to prevent underage access to online gaming platforms. We take this obligation seriously because protecting young people from the potential harms of gambling is a non-negotiable part of how we operate. If you suspect that a minor has accessed the platform, please contact our support team right away so we can take appropriate action without delay.
One of the most effective ways to stay in control of your gaming activity is to set clear limits on how much you deposit and spend within a given period. gojackpot provides account-level tools that allow you to define daily, weekly, or monthly deposit caps in Philippine pesos, so you never spend more than you are comfortable with. These limits take effect immediately when you lower them, and any request to raise a limit is subject to a mandatory cooling-off period to prevent impulsive decisions. We strongly encourage every player to set these limits from the moment they create their account, rather than waiting until a problem arises. Responsible budgeting is the foundation of a healthy gaming experience, and our platform is designed to make it as easy as possible for you to stay within your personal boundaries. If you need help adjusting your limits, our support team is available around the clock to assist you.
Spending too much time on any gaming platform can become a concern, which is why gojackpot offers session time reminders to help you keep track of how long you have been playing. You can set a preferred session duration, and the platform will notify you when that time has elapsed so you can make a conscious decision about whether to continue or take a break. In addition to time reminders, you can request a cooling-off period — a temporary pause on your account that lasts anywhere from 24 hours to several weeks — if you feel you need some distance from gaming. During a cooling-off period, you will not be able to log in or place any bets, giving you the space to reset and reflect. These tools are available directly through your account settings and can be activated at any time without needing to contact support. Taking regular breaks is a healthy habit, and we actively encourage all Filipino players to use these features as part of their normal gaming routine.
If you feel that your gaming habits have become difficult to manage, self-exclusion is a more permanent option that allows you to block access to your account for an extended period. You can request self-exclusion for a minimum of six months, and during this time your account will be fully suspended with no possibility of reactivation until the exclusion period has ended. We will also remove you from any marketing communications for the duration of your self-exclusion so that you are not tempted to return before you are ready. Self-exclusion requests are processed promptly by our support team, and we treat every such request with the utmost care and confidentiality. If you are struggling with problem gambling, self-exclusion is one of the most powerful steps you can take, and we will support you through the process without judgment. We also recommend reaching out to professional support organisations in the Philippines who can provide additional guidance and counselling during this time.
Recognising the early warning signs of problem gambling is an important step toward getting help. The following indicators may suggest that gaming is having a negative impact on your life or the life of someone you care about.
Feeling compelled to keep playing in order to win back money you have already lost is one of the most common signs of problem gambling. This pattern can quickly lead to larger losses and increased financial stress. If you notice this behaviour in yourself, it is important to stop and take a break immediately rather than continuing to play.
When gaming starts to interfere with your work, studies, family obligations, or social relationships, it may have moved beyond a recreational activity. Missing important commitments or lying to loved ones about how much time or money you spend on gaming are serious warning signs that should not be ignored. Addressing these issues early makes recovery significantly easier.
Feeling anxious, irritable, or restless when you are not able to play, or using gaming as a way to escape from stress, depression, or personal problems, are signs that your relationship with gaming may need attention. Healthy gaming is motivated by enjoyment, not by emotional avoidance. If gaming feels more like a compulsion than a choice, speaking to a professional can make a real difference.
Using borrowed money, credit, or funds set aside for essential expenses such as rent, food, or bills to fund gaming activity is a clear indicator that spending has gone beyond what is sustainable. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose without affecting your financial wellbeing or that of your family.
Feeling the need to hide how much you play or how much you spend from family members or friends is a sign that you may already sense that your gaming has become excessive. Secrecy around gambling is a common feature of problem gambling and often prevents people from seeking the help they need. Openness with trusted people in your life is an important part of maintaining a healthy balance.
If you have tried to cut back or stop gaming but found yourself unable to do so, this is one of the strongest indicators that professional support may be needed. Problem gambling is a recognised condition that responds well to treatment, and there is no shame in asking for help. Reaching out early gives you the best chance of regaining control and returning to a healthy relationship with gaming.
If you or someone you know is experiencing difficulties related to gambling, there are resources and support channels available. You do not have to face this alone — reaching out is a sign of strength, not weakness.
The gojackpot support team is available 24 hours a day, seven days a week, and can assist you with activating any of the responsible gaming tools described on this page, including deposit limits, cooling-off periods, and self-exclusion. Our team is trained to handle these conversations with sensitivity and without judgment, and everything you share with us is treated in strict confidence. You can reach us at any time by visiting the FAQ page for guidance on common questions, or by contacting us directly via the email address listed in the footer of this page. We are here to help you enjoy gaming safely, and we take every responsible gaming request seriously regardless of how large or small the concern may seem. Your wellbeing always comes first, and we will do everything within our power to support you.
For players who need support beyond what a gaming platform can provide, we strongly encourage seeking help from qualified mental health professionals or organisations that specialise in gambling-related issues in the Philippines. The National Center for Mental Health (NCMH) offers counselling and crisis intervention services that are accessible to Filipinos across the country, and many local government units also provide community-based mental health programmes. Gamblers Anonymous Philippines is another valuable resource, offering peer support groups where individuals can share their experiences in a safe and confidential environment. Speaking with a trusted doctor, counsellor, or community health worker is always a good first step if you are unsure where to begin. Remember that problem gambling is a health issue, not a moral failing, and professional support can make a significant and lasting difference to your quality of life. Taking that first step toward help is one of the most courageous things you can do for yourself and your family.
Responsible gaming is not just a policy at gojackpot — it is a core part of how we build and operate our platform for Filipino players. We regularly review our responsible gaming tools and update them to reflect best practices in player protection, and we work to ensure that every feature of the platform supports healthy, informed, and enjoyable gaming. We do not encourage players to chase losses, play beyond their means, or view gaming as a source of income — it is entertainment, and it should always feel that way. If at any point the experience stops being enjoyable, we encourage you to use the tools available to you, take a break, and seek support if needed. For more information about how the platform works, visit our FAQ page, or explore the About Us section to learn more about who we are and what we stand for. We are proud to serve the Filipino gaming community and we take that responsibility seriously every single day.
Registration is free and takes only a few minutes. Set your limits from day one and enjoy sports betting and gaming entertainment the responsible way — built for Filipino players, available on any device.